سياسة الاسترجاع

سياسة الاسترجاع

Return & Refund Policy

Welcome to Rozalinda. We value our customers and aim to provide a smooth and transparent shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. General Policy

Due to the nature of our products, we do not offer returns or refunds once an order has been shipped and delivered, except in cases where the wrong item was sent by our team.

By placing an order on Rozalinda, you agree to the terms outlined below.

2. Wrong Item Received

If you receive a product different from the one you originally ordered, we will gladly correct the issue at no additional cost to you.

In this case:

  • We will send the correct item free of charge.
  • We will cover all related shipping fees.
  • The customer must contact us within 48 hours of receiving the order.
  • Clear photos of the received items and packaging may be requested for verification.

3. Order Cancellation

Orders may only be canceled before they are shipped.

If your order has not yet been dispatched, you may request a cancellation by contacting us through:

Once the order has been shipped, it can no longer be canceled, refunded, or returned.

4. Non-Returnable Items

For hygiene and quality assurance reasons, all perfume products, decants, samples, travel sizes, and cosmetic items are considered non-returnable and non-refundable after shipping, unless the wrong product was sent by us.

5. Contact Information

If you have any questions regarding this policy, please contact us: